| |
Exceeded
Expectations
|
Met
Expectations
|
Needs
Improvement
|
Serious
Problems
|
Not
Applicable
|
Dependability in meeting commitments
|
|
|
|
|
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|
Value & quality of advice provided
|
|
|
|
|
|
|
Friendliness & courtesy of staff
|
|
|
|
|
|
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Quality of design documents
|
|
|
|
|
|
|
Promptness in responding to voicemails & emails
|
|
|
|
|
|
|
Quality of reports, & presentation materials
|
|
|
|
|
|
|
Ability to solve problems
|
|
|
|
|
|
|
Value recieved, based on actual cost of services
|
|
|
|
|
|
|
Responsiveness, flexibility, & approachability
|
|
|
|
|
|
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